Refund policy

Returns
We want you to love your order. If something isn't right, you have 30 days from the day it arrives to ask for a return.

To be returned, an item must be unused and in its original packaging, with your receipt or proof of purchase.

How to return an item
1. Email us at info@helenairy.com with your order number. We'll reply with a Return Merchandise Authorization (RMA) number.
2. Pack the item securely in its original packaging and write the RMA number on the outside of the box.
3. Mail it to:
   Helenairy
   4343 Shallowford Rd, Ste 721
   Marietta, GA 30062, United States

Return shipping is paid by you. We recommend a trackable service. Items sent back without an RMA number can't be accepted.

Damaged, broken or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email us right away at info@helenairy.com (a photo helps) and we'll make it right.

Items we can't take back
- Personalized or custom orders
- Sale items
- Gift cards

Exchanges
The quickest way to swap an item is to return it and place a new order once your return is accepted.

Refunds
We'll email you once your return arrives and has been checked, and let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few more days to show it. If it's been more than 15 business days since we approved your return, email us at info@helenairy.com.

Customers in the European Union
If your order ships to the EU, you can cancel or return it within 14 days for any reason, as long as the item is unused and in its original packaging.

Questions? We're always happy to help: info@helenairy.com